How do I order?
Don’t worry – our website makes ordering easy! Find
a product you want to buy and click on its  button. Repeat as necessary, click on
“ your shopping cart,”
and then follow the instructions to checkout. It’s really that
simple!
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Do you accept Purchase Orders (P.O.s)?
Yes, we do accept Purchase Orders, but only from institutions within the U.S. and Canada. Simply submit
your organization’s official purchase order to us via fax
or mail –
or supply the official purchase order number in your online
order – and we’ll invoice you at terms
net 30! Alternatively, your organization may elect to
prepay via check or official purchasing credit card. (NOTE: Prior to fulfilling your order, we may request that your organization complete a simple Customer Information Form.)
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Are you registered as an “official vendor” with my state, school system, etc.?
Video Aided Instruction
is registered as an “official vendor”
with hundreds of governmental and academic institutions around the
country. If you discover that we are not
registered as an official vendor, supplier, or source for your specific
organization, please let us know: Video Aided Instruction would be
more than happy to “jump through the necessary hoops”
to register — simply send us detailed instructions for this
proper procedure via email,
fax, or mail. Alternatively, please note that our products are available
through dozens of popular distributors
of DVD merchandise; you can always use our UPCs or ISBNs to check
whether your favorite supplier carries the Video Aided Instruction
product line!
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What forms of payment do you accept?
Consumers within the United States and Canada may
pay by credit card
(Visa, MasterCard, American Express, or Discover)
or money order; sorry, no personal checks or C.O.D.s.
Institutions within the United States and Canada may pay by official purchasing credit card
(Visa, MasterCard, American Express, or Discover) or
official check. Depending on their order total, international customers may pay via credit card or wire
transfer. (Sorry, at this time we do not accept payment via PayPal.)
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I want to mail in my order (with my payment). How do I know how much to send?
The process is very simple: just follow the usual
procedure for ordering merchandise online: find products you want
to buy, click on their
buttons, click on “ your
shopping cart,” and then follow the instructions to checkout.
Then fill out the order form, print it out, and
send it in with your payment. By following
these instructions, you’ll be able to select the appropriate
shipping & handling, and we’ll have all the information
we need in order to process your order. Sorry, no personal
banking checks.
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How much is shipping & handling?
Our shipping & handling charges vary
by a) the size of your order; b) your geographical location; and c) the shipping method you select (“REGULAR”
vs. “EXPRESS”). To calculate
the exact shipping & handling charge for an order, simply place all of the desired
merchandise into your shopping cart —
your specific shipping & handling options will appear on the same
page.
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When will my order
arrive?
Well, that depends on a) what shipping options
you choose and b) your geographical location. (All shipments originate
from the metropolitan New York area.) Typically, “REGULAR”
shipping takes 3–8
business days and “EXPRESS”
shipping takes 1–3
business days. Allow up to an additional 2 business days for order processing, and
you can calculate the time window within which your order should arrive.
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Do you offer previews?
Well, yes
and no. For details, please access Video Aided Instruction’s official Returns Policy for your customer type. A
few years back, we replaced our Free Preview/Demo Policy with this simpler Returns Policy. (Upon review, the vast majority of
our customers were electing to purchase their previews once they evaluated
them, resulting in redundant paperwork. In our Returns Policy for institutions, you’ll see that we
offer you 30 days to evaluate our
products prior to payment/return. However, institutions must first
submit official purchase orders for our products, not requests for merchandise “on
preview,” “on spec,” or “on approval.”)
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Do you have a guarantee? What’s your policy on returns?
We stand behind the manufacturing quality of our products, so yes, do have a guarantee! Learn all about it by reading Video Aided Instruction’s official Returns Policy for your customer type.
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One of the DVD discs I purchased has been lost or damaged. How do I replace it?
As a courtesy to our customers who have purchased
our DVDs, we have instituted a no-hassle
replacement policy for single discs (whether
they came from a multiple-disc set or a single-disc product). The cost for each replacement disc is $39.95,
plus Shipping & Handling (typically $9.95 for U.S. Regular).
For institutions within the United States and Canada, here’s
the procedure: simply fax us a Purchase Order for the single disc
in question, along with one of the following: 1) a photocopy of the
face of the actual disc; 2) a photocopy of the disc’s packaging;
or 3) a copy of your original purchase order, invoice, or receipt
that includes the product. Please be sure your purchase order specifically identifies
which disc you need replaced if it came from a multiple-disc set!
For consumers within the United States and Canada, here’s
the procedure: simply fax us one of the following: 1) a photocopy of the
face of the actual disc; 2) a photocopy of the disc’s packaging;
or 3) a copy of your original invoice or receipt
that includes the product. Then promptly call us at 1-800-238-1512 (or 516-939-0707) to provide your exact ordering and shipping address and your credit card information. Please be sure to specifically identify
which disc you need replaced if it came from a multiple-disc set!
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How do I download
a free online study guide?
Get your online study guide by following these quick instructions.
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How can I get a printed study guide?
Since most of our programs include access to free online study guides, Video Aided Instruction does not supply these guides in printed form.
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Are your DVDs movies or are they software? Do they play in computers?
Video Aided Instruction’s DVDs are “movie”
DVDs of real teaching by real teachers –
they are not software or DVD-ROMs.
That means that they are designed to play properly in the vast majority of conventional
DVD players for television sets worldwide (just like
other “movie” DVDs) and in 100% of computer-based
DVD drives worldwide (be they DVD-R, DVD-RW,
DVD+R, DVD+RW, DVD±RW, or everyday DVD-ROM drives). Of course,
like all DVD discs, ours do not play in computer-based CD drives.
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In what formats are your
DVDs encoded? Do they work all over the world (that is, outside the U.S. & Canada)?
Video Aided Instruction’s DVDs are true replicated
DVD-5 discs (not DVD-R or DVD+R discs). They are encoded in NTSC
format with Region 0
(also called “Region-Free”) encoding. According to Jim
Taylor’s respected DVD
FAQ, Video Aided Instruction’s DVDs play properly on
virtually every DVD system worldwide.
(The exceptions are very old DVD systems that accommodate DVDs in
PAL format only.)
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Do your products include Public Performance Rights?
The short answer is: Yes,
Video Aided Instruction’s products include
limited Public Performance Rights. The longer
answer is: Video Aided Instruction generally allows our DVD and VHS
programs to be used for small group
non-theatrical and non-commercial
public performances that can be construed as having an educational
or instructional purpose, as long as no
fee is charged for such use. Of course,
this note in no way minimizes, extends, or supersedes Video Aided
Instruction's rights as copyright holders. In addition, the U.S. Copyright
Act of 1976 includes a very important clause about the performance
or exhibition of audiovisual works called the “classroom exemption.”
This section of the Act permits the performance of an audiovisual
work by instructors or pupils in the course of face-to-face teaching
activities of a non-profit educational institution in a classroom
or similar place devoted to instruction. Also, this exemption has
often been interpreted to apply to private educational institutions
— like colleges and universities — that charge tuition
or other fees to meet operating expenses.
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Do your products include Closed Circuit Rights?
The short answer is: sometimes.
That is, Video Aided Instruction sometimes grants limited Closed Circuit
Rights to its customers. The longer answer is: Because of the complexities
involved, Video Aided Instruction needs to negotiate these rights
directly with the end user. If you are interested in negotiating these
rights, please contact us.
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Are your products Closed Captioned for the hearing impaired?
In order to maximize time efficiency when teaching
through DVD and video, Video Aided Instruction’s products rely
quite heavily on simultaneous audio instruction (spoken teaching by
the instructor) and video instruction (text graphics on-screen). Therefore,
since their teaching pace is so brisk, our products simply do
not lend themselves to closed captioning
for the hearing impaired. We understand that many institutions are
mandated to preferentially purchase DVD and video products that are
closed captioned; nonetheless, usually a caveat exists for purchasing
non-closed-captioned content for which no
closed-captioned counterpart exists. We
trust you’ll agree that our productions fall into this latter
category. With closed captioning (or subtitling) engaged, the black
bars and/or text would obscure the abundant text graphics and/or chalkboard writing
in our products so thoroughly as to render them virtually unusable.
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I’m a distributor. Where can I find info about your new & current products?
Please visit
the Press
Kit section of our site for up-to-the-minute information about our products, including promotional copy and images.
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How can my company become
a Video Aided Instruction distributor?
Interested in becoming a reseller of our products? Learn about this simple process.
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I’ve been told I must complete a Distributor Information Form (DIF). Where can I find this form?
You can download our Distributor
Information Form (DIF) here.
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What is your Federal I.D. Number?
Video Aided Instruction’s Federal I.D. Number
is 11-2667062.
Requests for W-9
forms can be faxed to us at 516-935-5552.
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I’ve been told I must complete a Customer Information Form (CIF). Where can I find this form?
You can download our Customer
Information Form (CIF) here.
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How can I apply for the Video Aided Instruction Internship Program?
Learn all about Video Aided Instruction’s exciting Internship Program!
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I have an idea for a
product. How do I submit it?
Just drop us an email! Be sure to include: a prospective title; a 3–5 sentence synopsis; the target age group; and your related expertise.
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Where can I obtain a copy of your New Jersey Business Registration Certificate?
You can download a copy of our NJBRC certificate
here.
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