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| our official returns policy
for consumers... |
 Within
the guidelines outlined below, you may return any
non-defective video merchandise purchased from Video Aided
Instruction that is UNOPENED (i.e.,
still inside its original, intact plastic wrap). Upon return,
we will issue you, less Shipping & Handling,
a refund or credit against future purchases. Whether you choose to receive
a refund or credit, we will update your account to
reflect the returned merchandise; however, you will not receive a refund or credit of the Shipping & Handling charges
incurred as part of the initial order. Sorry, we cannot accept:
1) returns of non-defective video merchandise that has been OPENED
(i.e., taken out of its original plastic wrap); or 2) returns
of printed study guides.
Although
we strive for perfection here at Video Aided Instruction, on rare
occasion you may receive defective or damaged merchandise. Within
the guidelines outlined below, upon return, we will replace at our
expense any product that proves defective in workmanship or materials
or has been damaged in shipment with the same
product only.
To
return merchandise, you have 10 days from the
delivery of your order to do the following:
- contact us to request a Return
Authorization Number (R.A. #);
- clearly mark your return package
with the R.A. # you are issued; and
- ship out your return package to
us (insurance is recommended).
Please note: Returns that are late or without a Return Authorization
Number will be rejected.
This policy is subject to change without notice.
All consumer orders submitted to Video Aided Instruction are subject
to the terms of this policy. |
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